Service Purpose
At Jinmai, our purpose is to provide innovative and high-quality chemical solutions that meet the specific needs of various industries. Our goal is to empower businesses with reliable, effective, and environmentally conscious chemical solutions that drive success and growth.
Gain a deeper understanding of customer needs
Pre-service
Product consultation and answer
Provide customers with detailed product information, including product specifications, document qualifications, industrial applications, etc.
Technical support
Our technical team is available to provide expert advice and answer any questions you may have about our products and their applications.
Sample Provision
We provide product samples to allow you to test our solutions in your specific environment. This helps you evaluate the performance and suitability of our products before making a purchase.
Quotation and Proposal
We offer detailed quotations and proposals based on your specific requirements. Our transparent pricing ensures you understand the cost and value of our solutions.
Efficient communication process
Sales Services
Order processing and follow-up
ensure that customer orders are processed accurately, follow up on order status in a timely manner, and ensure on-time delivery.
Customized services
Provide customized product specifications, packaging, etc. according to customer needs to meet the needs of different application scenarios.
Logistics coordination
Optimize logistics solutions to ensure that products are delivered to customers safely and quickly.
Financial support
Provide flexible payment methods and preferential policies to reduce customers' financial pressure.
Perfect after-sales service syste
After-sales service
Question answering and technical support
Professional R&D and technical personnel provide timely answers to customers' questions encountered during use and provide technical support.
Regular Follow-Ups
Our customer service team conducts regular follow-ups to check on your satisfaction with our products and services. We gather feedback to continually improve our offerings.
Documentation and Resources
We provide comprehensive documentation, including user manuals, safety guidelines, and application notes to help you make the most of our products.
After-sales service commitment
We provide after-sales service commitments, such as product return and exchange policies, storage suggestions, etc.
Quickly find the answer you care about
FAQ
- General Questions
- Product-Specific Questions
- Technical Questions
- Service Questions